Here Are The 5 Key Phases We Take To Ensure We Design A Program That Meets Your Demanding Needs:
Phase 1: Research and Discovery
Exploratory Meeting - The first step involves your sharing corporate vision, values, strategy and goals. This enables us to gain a sense of where you want to take your organization and what is important to you.
Executive Briefing - Our solutions experts meet with the executive team to clarify performance issues and gain an understanding of what the barriers are to achieving the organization's vision. This gives an assessment of the situation and the roles they will play in the solution.
Business Improvement Discussions - Meetings with other key people and employees at all levels are used to learn their views regarding the strengths and challenges of the business and their own individual needs and goals. Additional data collection methods will also be used, such as interviews, site tours, company data, customer focus meetings and surveys.
·Phase 2: Design
oCreate the Solution & Modify the Systems Together - Research data is analyzed and discussed with a selected management group. These discussions will yield a consensus, turning the data into action items and elements of a plan. A customized project map is developed for your organization that emphasizes practical applications of the action items and elements agreed upon with the management team.
oEstablish the Metrics - The leadership team will meet with our corporate solutions specialists to determine what measurements will be employed to observe the success of the initiative. These measurements will be used in the evaluation phase to ascertain the overall success of the solution and where additional modifications might be made to achieve your organization's goals.
·Phase 3: Delivery
Leadership Execution Meeting - Now that you have a satisfactory project map, a team is required to convert the plan into accomplishments. The Leadership Team formulates methodologies for achieving goals outlined in the project map. Using team meetings, the leaders identify their strengths and areas of expertise. Leadership skills are honed. Roles and responsibilities are identified and assigned and implementation schedules are created.
Kick off Meetings - At the kick-off meeting, the leadership team and coaches present the plan to selected key employees. The roles of the employees are clearly explained and defined.
Develop Internal Coaches - Individuals from within the organization are selected to serve as coaches to their associates. These coaches will be responsible for working with co-workers in reaching corporate goals. Those selected to serve as coaches receive training in both the continuous improvement process and how to be successful coaches.
Behavior & Coaching Series - With your coaches and Dale Carnegie® Trainers taking the lead, participants begin to develop processes, teams and continuous improvement skills all designed to satisfy the goals of the project plan. Skills develop and improve through the use of classroom instruction and coaching sessions between classes. Participants also receive follow-up coaching and instruction as necessary.
·Phase 4: Evaluate & Refine
Project Team Check Ins - At predetermined intervals within a 45-day period, the project team reports on development within the organization and discuss how best to ensure that the initiative's goals are met and exceeded within the given time-frame.
Follow-Up Series - All participants are required to supply a follow-up report after a 45-day period has elapsed. This ensures proper supervision and monitoring of progress. The progress and outcomes of all initiatives are measured. All gains and improvements from the solution are recorded and noted, while preparations for the next phase begin.
Leadership Team Strategic Session - The project leaders meet to review the current progress. They review results and consider what, if any, further steps may be necessary. If subsequent steps are deemed necessary, the team will determine a set of actions based on the corporate vision and values.
·Phase 5: Continuous Improvement
Team Action Series - All participants involved with implementing the solution maintain work-flow and proceed with continuous improvement teams. These teams are facilitated by your internal coaches and mentored by the leadership team. Dale Carnegie® Training consultants continue their involvement in the training initiative by presenting briefings and coaching sessions at the appropriate meetings.
Additional Coaching - In the event that extra coaching is needed for selected participants, Dale Carnegie® Training specialists are available.
By customizing our existing line of corporate training and/or development programs to your company's exact needs and culture, you'll see how your current "as is" state can be quickly realigned to achieve your vision's "should be" state.
Whether it's classroom instruction, mentoring, informal/formal coaching or a combination of initiatives, you'll see how our proven step-by-step process, along with Dale Carnegie® Training's proven methodology, can help you achieve long-lasting success.
To learn more about our Customize Training Solutions and the results we deliver,click here.
